Where are dsb socks made?
The factory is located in Pineda de Mar, 50 km from Barcelona. From here we distribute our socks to any part of the world. We work near the factory to design the most comfortable and technical socks for the dancer.
Where can I receive my order?
You can receive it in the address you choose and specify in the purchase form: home address, work address, etc.
Can I track my package?
Yes, we have a real-time traceability system, which will allow you to know both the status and the location of your orders in real time.
Do you ship internationally?
Of course! Simply put the complete shipping address in the buying process and our shopping cart will calculate the shipping costs.
The items offered through this website are available for shipment to these 76 countries:
- COSTA RICA
- CZECH REPUBLIC
- DOMINICAN REPUBLIC
- EQUATORIAL GUINEA
- HONG KONG
- NEW ZEALAND
- SAUDI ARABIA
- SOUTH AFRICA
- SOUTH KOREA
- UNITED KINGDOM
- UNITED STATES
What types of payment do you accept?
We accept Visa, Mastercard, American Express and Pay Pal for online orders.
How much are the shipping costs?
The system will automatically calculate the shipping cost depending on the volume, weight and destination of the purchased products.
Example of rates, for a mono-package up to 1 kg (weight approx. Up to 10 pairs of socks and minimum price unit).
Spain: € 5.
European Union: € 9 - € 21.
Rest of Europe and United States: € 24 - € 30.
Rest of the World: € 25 - € 75.
Tax and duty charges for overseas orders will be borne by the buyer.
How soon will I get my order?
Delivery times may vary depending on the area, Peninsula and / or Balearic Islands, between 2 and 4 working days. In these countries. (2d), FR (3d), DE (4d), IT (4d), BE (4d), GB (4d), NL (4d), LU (4d), AT (5d) PL (5d), CZ (5d), DK (5d), HU (5d), CH (6d).
All shipments are subject to availability. In case of a stock error if we weren't able to send your order immediately we would notify you by email to inform you of the estimated delivery date.
Did my order not arrive within the estimated time?
If there is a problem, before considering that a shipment has been lost remember the delivery times for standard shipments. Remember that the maximum period to claim that a shipment has been lost is 30 days for Spain and 60 days for other countries. If the deadline to claim has expired, the claim will not be considered.
Please note that we can not add any additional shipping instructions to your package. We advise you to either leave a note on your door for the postman or, if you are not at home on the day of delivery, the postman will leave a notification so you can contact your office to collect the package.
What size should I order?
Look in the "sizes" section and choose the one that best suits your current shoe size.
I am between two sizes. What size of socks should I order?
Our socks will shrink slightly, but also maintain a good elasticity. For better adaptation to the foot, opt for the smaller size.
Can I find dsb socks at a dance store?
We still do not have socks in any store but if you think you may be interested in the store that you have near home or if you are a dance store and would like to have our products, send us an email to email@example.com and we We will contact you.
Can I return the socks purchased at dance-socks.com?
Yes, as long as the conditions mentioned below are followed.
- Our products are considered products for personal use, so no returns of incomplete, dirty or damaged items will be accepted. No refunds will be accepted for garments that have been used.
- Items must be kept as received, with their condition, packaging and either original packaging or box.
Dance socks bcn reserves the right, at the discretion of the responsible and specialized team of our e-shop, will carry out an inspection and verification of the suspect and fraudulent returns, used or in poor condition, in cases of doubt.
How do I proceed if I receive the package damaged?
The customer should only accept packages without visible signs of wear. If the customer decides to accept visibly damaged items, it should be noted on the delivery form next to his signature.
If it is detected that the product has been affected, the customer must immediately send an email to firstname.lastname@example.org, attaching images of both the packaging and its contents. All original packaging must also be retained. We will do our best to remedy the situation as soon as possible.
What is the deadline for a refund?
The deadline for any return is 15 days from receipt of the purchase.
You must follow the following instructions:
- Send an email to email@example.com with the reasons for the return. The "subject" must include: RETURN + No. Order + item.
After verifying all the data, we will respond to confirm the return and we will send a carrier to collect your package in the following 48-72 hours.
Do I have to pay for the return shipping?
Returns are always free. The amount of the shipping costs of the order received will not be refunded.
When will I receive my refund?
Once we have received the returned package, we will make the verification of the items to proceed to the approval of the return. As long as everything is in perfect condition, you will receive the amount in the same way in which you made your purchase. The refund will be made at your C.C .. For any kind of inquiry please contact dance socks bcn.
In dance socks bcn we reserve the right to refuse any returns sent after the deadline, fraudulent or items that are not in the same conditions in which they were received.